Yes, we offer free shipping to most countries around the world. We also support ship to APO and FPO military addresses using US Postal Service Registered Mail. Please allow for an additional two to three week delivery time with APO/FPO orders.
We offer various shipping services, the shipping time varies by the shipping method and location:
Note that this doesn't include the prcoessing time which is about 3-5 business days.
Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.
We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from PayPal.
It’s easy to place an order at Pettsy.com.
1. Choose prodcucts and complete personalization through uploading photo, enter engraving words, or simply select options, then click on the “Add to Cart” botton.
2. Click on "checkout", fill in your shipping and payment information.
3. Verify information.
4. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.
Please feel free to Email us with any special requests or questions.
Please contact us as soon as possible if you need to modify any information of your order. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.
Orders can only be cancelled in 24 hours after placing the order. Contact us to cancel an order. Any order cancelled after 24 hours will be charged with 30% restocking fee.
To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item. Please contact customer service for the return address. The returned item should be kept in its original condition in which you received them in.
Please make sure you provide us the tracking# and receipt after you return.
Pettsy reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our customer service representatives.
For further information, you can contact Our Customer Services by email
The following reasons are covered by Full CoverageReturn/Exchange Policy:
The following reasons are covered by 15 days Limitd Coverage Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):
The following reasons are NOTcovered by our 99 days return policy, and we are not liable for these issues: